Your data protection is our commitment

Section 1:  Introduction

cak44 ("we", "our") operates a safe and reliable online gaming platform for players in Bangladesh. Protecting the privacy of your personal information is our highest priority. This Privacy Policy ("Policy") explains how cak44 collects your information, why it collects it, how it stores it, and how it does or does not share it with third parties.

By using this platform, you consent to the terms described in this Policy. If you have any questions, please contact our support team.

Section 2:  What Information Is Collected

cak44 collects information in two main ways — what you provide directly, and what is collected automatically while you use the platform.

2.1 Information You Provide

• Name & Identity: Your full name and the name provided when creating your account.
• Contact Information: Email address and mobile number.
• Date of Birth: For age verification purposes (access is granted to users aged 21+ only).
• Payment Information: Transaction records (processed via bKash, Nagad, Rocket, and Upay).
• Identity Verification Documents: National ID card or equivalent documents where applicable.

2.2 Automatically Collected Information

• IP address and location data (at the country level).
• Browser type, operating system, and device information.
• Session duration, pages visited, and activity logs.
• Information collected through cookies and similar tracking technologies.
• Gaming activity: betting history, game preferences, and balance changes.

Section 3:  Purposes for Using Information

cak44 uses your information only for specific and legitimate purposes. Each purpose is detailed below:

3.1 Service Operation

Your information is used to create and manage your account, verify logins, process deposits and withdrawals, and provide gaming services. Relevant transaction data is essential for processing payments through bKash, Nagad, Rocket, and Upay.

3.2 Security & Fraud Prevention

We analyze data to ensure the security of your account, detect unusual transactions, and prevent money laundering. This is done solely to protect your own funds.

3.3 Service Improvement

We improve the platform experience by analyzing your gaming habits and preferences. This data is used in aggregated form — not for any individual profiling.

3.4 Communication & Support

cak44's support team responds in Bengali and English 24/7 via live chat and email ([email protected]). We may use your email and phone number to stay in touch and send relevant information. You have the option to opt out of marketing communications at any time.

Section 4:  Cookie Policy

cak44 uses cookies and similar technologies that store small data files on your browser or device. Cookies allow us to remember your preferences and ensure the platform functions properly.

• Essential Cookies: These cookies are necessary to maintain login sessions and ensure security. Disabling them may prevent the platform from functioning correctly.
• Functionality Cookies: Used to remember your language preferences and settings.
• Analytics Cookies: Used to collect site usage statistics — all data is anonymous and aggregated.

You can manage or delete cookies through your browser settings. However, disabling certain cookies may limit some features of the platform.

Section 5:  Sharing of Information

cak44 never sells or rents your personal information to third parties. However, certain information may be shared in specific circumstances:

5.1 Service Providers

Only necessary information is shared with payment gateways (such as bKash, Nagad, Rocket, Upay), technology infrastructure providers, and fraud detection services. All such partners operate under strict confidentiality agreements.

5.2 Legal Obligations

cak44 may be required to disclose relevant information in response to court orders, valid requests from regulatory authorities, or official government law enforcement directives.

5.3 Business Transfers

In the event of a company merger or acquisition, user data may be transferred. You will be notified in advance in such cases, and your information will remain protected in line with this Policy.

Section 6:  Data Retention & Security

cak44 uses industry-standard security measures to keep your information safe.

• SSL Encryption: All data transfers are secured through SSL/TLS encryption, keeping your sensitive information hidden from third parties.
• Server Security: Our servers are located in secure data centers and undergo regular security audits.
• Access Control: Only authorized staff can access your personal information, and every access is logged.
• Password Hashing: Your password is never stored in plain text — it is stored only as an encrypted hash.

Your information is retained for as long as your account is active and for the duration required by legal obligations. Even after an account is closed, certain information may be kept for a limited period for specific regulatory reasons.

Section 7:  Your Rights

As a cak44 user, you have the following rights over your own information:

• Right to Access: If you want to know what information we hold about you, submit a request to our support team.
• Right to Correction: If your information is inaccurate, you can request that it be corrected.
• Right to Deletion: In certain circumstances you can request that your information be deleted, though some data may need to be retained due to legal obligations.
• Right to Object: You have the right to object to certain types of processing, including marketing communications.
• Right to Portability: In certain circumstances you can receive your information in a structured format.

To exercise any of these rights, email [email protected]. We will respond to your request within a reasonable time.

Section 8:  Minors' Information

cak44 strictly does not provide services to anyone under the age of 21. We do not knowingly collect personal information from minors. If someone opens an account by providing a false age, we reserve the right to cancel that account and delete any collected information.

If you are aware of someone who has opened an account using false information, please notify us at [email protected] — we will take immediate action.

Section 9:  International Data Transfers

Because cak44 uses international server infrastructure, your information may be processed or stored outside of Bangladesh. In such cases, we ensure that data protection standards are consistent with this Policy and that appropriate contractual safeguards are in place.

Section 10:  Third-Party Links & Services

The cak44 platform may integrate certain third-party technologies, such as game software providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, etc.). These third parties have their own privacy policies and are independently responsible for your activity on their platforms. cak44 is not liable for their data practices.

Section 11:  Policy Changes

cak44 may update this Privacy Policy from time to time. For significant changes, we will notify you by email or through a notification on the platform. Continued use of the platform after any changes will be taken as your acceptance of the updated Policy.

The "Last Updated" date at the top of this page always indicates the date of the most recent revision.

Section 12:  Limitation of Liability

cak44 takes all reasonable measures to keep your information secure. However, no party can guarantee that any data transmission over the internet is 100% secure. In the event of any unauthorized access, hacking, or other security breach, we will notify you promptly and take the necessary corrective steps.

It is your responsibility to keep your account credentials (login details, password) confidential. We strongly advise you not to share your login information with anyone.